keekee16 keekee16

08-06-2016
English

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Which sentence illustrates an appropriate tone and vocabulary for a letter of complaint?

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Аноним Аноним

08-06-2016

Well, you obviously want to be polite. But the best tone is to be FIRM NOT RUDE, and SPECIFIC with your words.You need to be PRECISE. And of course, make your POINT.

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